Better reliability through SLOs

A presentation at Fique Em Casa Conf by Daniel "phrawzty" Maher

Service Level Objectives (SLOs) are a measurement of the reliability and general experience your end users and customers can expect. In this talk, you’ll learn how to define SLOs by choosing the correct service level indicators (SLIs) and defining appropriate agreements with stakeholders. We’ll explain the key concept of error budgets, which give you a solid, actionable metric for balancing innovation and velocity with reliability and safety. You’ll also learn how to have meaningful conversations around realistic availability, which will enable you to define high quality SLOs for your own organization.


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